Shipping & Delivery

So you’ve done your shopping; just how long will it be till you can enjoy your new awesome Toy or Game? This page will give you the average amount of days it takes to ship a product to your door and the best time to contact our support team.

Here are a few things to consider while you wait for your order:
  • We ship in business days. Monday - Friday, excluding national holidays.
  • We need 0-1 business days to make sure your order is everything you hoped it would be.
  • Shipping starts from the date you received the “Your Order Has Dispatched” email.
  • Estimated delivery time to the Netherlands is usually within 24 hours.
  • Estimated delivery time to Belgium, Luxembourgh, Germany, United Kingdom and France is usually 3-5 days

12Game is a global company - we work with shipping partners all over the world to get your things to your doorstep, wherever that may be. Although the vast majority of our customers will get their orders by the day listed above, actual timeframes may vary from region to region.

So when do you contact 12Game? Even if your order hasn’t arrived by the listed date, it’s probably still on its way (and worth the wait). When in doubt, you can always refer to your “Your Order Has Dispatched” email and click on the Trackingnumber to see your shipments current location.
  1. How much is shipping?

    Once you’ve clicked through to Secure Checkout, you can enter your delivery address and choose a shipping method. Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page. Shipping to the Netherlands is always FREE. Shipping to Belgium, Luxembrough, Germany, United Kingdom and France is usually €2.95.

  2. Can I track my order?

    We rely on a global network of shipping partners as well as local postal services to get your order to your doorstep as soon as possible. We ship all our orders with Tracking for your convenience. These details will be included on the shipping email we send you.

  3. Where does my order ship from?

    All orders are disptached from the Netherlands.

To Top